Privacy policy Tuincentrum Lottum

https://www.tuincentrumlottum.nl

About our privacy policy

Tuincentrum Lottum cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Tuincentrum Lottum. The effective date for the validity of these conditions is 01/01/2020, with the publication of a new version the validity of all previous versions expires.
This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, you find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data can be viewed.

Web store software: MijnWebwinkel
Our web store has been developed with software from MyOnlineStore. Personal data that you provide on behalf of our services made available to us are shared with this party. MyOnlineStore has access to your data to offer us (technical) support; they will never use your data for any other purpose. MyOnlineStore is obliged to take appropriate security measures based on the agreement we have concluded with them. MyOnlineStore uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.

Web hosting: Mijnwebwinkel
We purchase web hosting and e-mail services for our web store from Mijn Webwinkel. Mijn Webwinkel processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Mijn Webwinkle has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Mijn Wwinkel is required to maintain confidentiality on the basis of the agreement.

Regular business e-mail traffic: Site4U B.V., Wageningen
We use the services of Site4U B.V., Wageningen for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Site4U B.V., Wageningen has no access to our mailbox and we treat all our e-mail traffic confidentially.

Shipping and logistics

PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the delivery. It is therefore necessary that we share your name, address and city details with PostNL. PostNL uses this information only for the performance of the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.

Purpose of data processing

General purpose of the processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the order that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date - unlike at your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all held to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations
In some cases, Tuincentrum Lottum can be held to share your data in connection with fiscal or criminal investigation by the government on the basis of a legal obligation. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods
We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your order.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, in order to prevent abuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to view the data that we process or have processed, and that relate to your person or that can be traced to it. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Rectification right
You always have the right to have changed the data that we process or have processed, and that relate to your person or that can be traced to it. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information has been changed.

Right to limit processing
You always have the right to limit the the data that we process or have processed, and that relate to your person or that can be traced to it. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information until you remove the restriction will no longer be processed.

Right to transferability
You always have the right to have the data that we process or have processed), and that relate to your person or that can be traced to it, processed by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, in such a case, we can no longer continue to provide services, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In appropriate cases you have the right to object to the processing of your personal data by or on behalf of Tuincentrum Lottum. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is justified, we will make copies and / or copies of data that we process or have processed processed available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to keep track of and get reports on how visitors use the website. This processor may be required to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the analytics information obtained for other Google services.

Cookies from third parties
In the event that third party software solutions use cookies, this is stated in this privacy declaration.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find on this page the most recent version. If the new privacy policy has consequences for the way in which we have already collected data
with regard to your processing, we will inform you thereof by e-mail.

Contact details
Tuincentrum Lottum
Grubbenvorsterweg 26
5973 NB Lottum the Netherlands

T: +31 774 631 674
E: info@tuincentrumlottum.nl
Privacy Affairs Contact: Vic Keltjens